Announcing: SwiftKey’s new Support Community

15th February 2017

Hello everyone,

We have some exciting Community-related news for you today!

A few years ago, we added a User to User (U2U) section to our VIP Community. In this area, over 8,000 questions have been asked across the Android and iOS forums. This means that thousands of people came to this space seeking help and were able to get answers to their questions from another member of the SwiftKey community.

We are taking this experience to the next step by consolidating all support-related questions at support.swiftkey.com.

SwiftKey's new support community

We’ve moved our U2U community to our support site. Why did we do this? This migration was focused on improving the experience for members like you! When you end up on our support site (which hopefully isn’t too often) and search for your question, you’ll be able to see help center articles as well as questions asked by the community. This keeps all relevant support-related content in the same area, allowing you to get in and out faster than ever.

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Check out the New Support Community here

What does this mean for the rest of the VIP Community? Great question. We have big plans to turn the Community into a more product and feedback focused area. If you’re interested in knowing more, I suggest you create an account to stay in the loop. If you have any questions or concerns, you can always post them here.

Cheers,

Ryan, SwiftKey Community Manager

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